Emergency Support Services

Challenge: A Medical Practice's Server Crashed. 

Solution:  This Client has a Downtown Computers Backup Disaster Recovery unit, so we were immediately notified their server was down.  We began virtualization (turning the Backup Disaster Recovery Unit into the server) as well as dispatched a technician to the site.  Within 2 hours the Medical Practice was back to running with full functionality.  This allowed Downtown Computers to remove the Server from the site and troubleshoot.  Downtown Computers found the hard drives that had failed were still under warranty.  Downtown Computers processed the warranty on the drives, re-installed the replacement drives and then returned the Server back to the Medical Practice and copied all information to the Repaired Server.  THIS SERVICE COST THE MEDICAL OFFICE NOTHING!  ALL OF THE LABOR WAS COVERED UNDER DTC MAINTENANCE AND SUPPORT AGREEMENT.  The Hard Drives were covered under the Manufacturer's warranty.

Total Downtime under 2 hours.  Total cost to client ZERO!!