Actual Client Issue: Medical Practice Server CrashTotal Downtime: Under 2 hoursTotal Cost to Client: ZERO!!Solution: This client is under our DTC Maintenance & Support Agreement so our systems immediately detected the server was down. We began work remotely as well as dispatched a technician to the client site. There was failed hardware, but due to having our Backup Disaster Recovery Unit, the client was back up within 2 hours. While the client was up and fully functional, we were able to process warranty on the failed hardware, re-install and return the Server back to our client with no data loss in a matter of days.THIS SERVICE COST THE CLIENT NOTHING!